User information

General terms and conditions

1. Terms and conditions and period of applicability

   These standard terms and conditions shall apply to the orders placed in the Internet store elkor.lv (hereinafter, the INTERNET STORE) in Latvian, English and Russian, between the person (hereinafter, the PURCHASER), who places the order, and SIA ETG (hereinafter, the SELLER). The existing terms and conditions of the contract are in effect from 5 July 2009.

2. Distance contract

   A distance contract is an agreement between the CONSUMER (Clause 3 Section 1 of the Consumer Rights Protection Law) and the trader (Clause 5 Section 1 of the Consumer Rights Protection Law) or the service provider (Clause 4 Section 1 of the Consumer Rights Protection Law), on the basis of the offer of the trader or the service provider via addressed or non-disclosed recipients’ printed material, standard letter, directory, advertisement published in the press, attached by the order voucher, telephone, facsimile, Internet, electronic mail, television, radio and other means of sending or broadcasting information.

3. Coming into effect of the distance contract

   The distance contract shall be considered as taken effect as soon as the CONSUMER has placed the order via Internet, telephone or other technological means and received the confirmation of the SELLER on the placed order via electronic mail. The order and the confirmation of the order shall be considered as received, when they are available to the parties, to whom they are addressed.

   In cases where goods ordered on the website elkor.lv are paid and received by the buyer at the customer service center elkor.lv the following documents certifying the purchase of the goods shall be issued:

   • Receipt;
   • Invoice;
   • Warranty card (if applicable).

   * In cases where the ordered goods are delivered at the address specified by the buyer, the document confirming the purchase is an invoice, which is sent to the e-mail specified in the order for the according product.

4. Time of fulfilment of the distance contract

   The SELLER undertakes to fulfil the provisions of the distance contract not later than within the period of 30 days after the receipt of the order from the CONSUMER, unless the contracting parties have agreed upon another term. If the SELLER cannot fulfil the contract, because the good ordered by the CONSUMER is not available, the SELLER shall be obliged to inform the CONSUMER to this effect. In such case the SELLER may offer to the CONSUMER an equivalent good for an equivalent price.

5. Cancellation rights

   According to the “Consumer Rights Protection Law” of the Republic of Latvia the CONSUMER may exercise the cancellation rights and withdraw from the distance contract within the period of 14 calendar days and to return the purchased good to the SELLER. Recalling that consumers within a period of 24 months from the date of delivery the goods have a statutory right to lodge a claim under the terms of the contract item. The CONSUMER may not exercise the cancellation wrights, if:

   • the order goods cannot be returned back in terms of their nature (articles of hygiene, shaving accessories, etc.), if it's original packaging was opened or they are perishable goods or quickly usable goods;
   • the CONSUMER has opened the audio record or video record, or the computer programme packaging.

   The CONSUMER shall be liable for preservation of the quality and safety of the good during the term of exercising of cancellation rights.

6. When returning the acquired good, the PURCHASER has to present the document confirming the purchase. The CONSUMER may return the good corresponding to the distance contract within the period of 14 calendar days. If the CONSUMER wishes to return the good, which does not correspond to the provisions of the distance contract, then the CONSUMER has to complete and submit the good to be returned in full assembly.

Information about Internet store elkor.lv

1. Prices

   All prices of the goods in the INTERNET STORE are specified in euro together with the value added tax. The price of the good does not include the costs of delivery of the goods to the PURCHASER.

2. Languages

   The PURCHASERS of the INTERNET STORE are provided with the possibility to place orders and conclude distance contract in the Latvian, English or Russian languages.

3. Placement of order

   The PURCHASER has the possibility to acquire any good selected in the INTERNET STORE, by ordering it on the Internet elkor.lv, by phone +371 67070767 or by electronic mail shop@elkor.lv. In order to execute the order on the INTERNET, the PURCHASER has to register (only registered users can execute the orders on the Internet). Procedure for execution of the order on the Internet:

   1. First order
      1. Choose the good you are interested in, review the description of the good and, if you are satisfied with the selected good, click button “Buy”;
      2. You see the good in “purchase basket”. You have the following options:
         • edit the quantity. Enter the necessary quantity in the field at “Quant.”;
         • delete the erroneously entered good from the “purchase basket”. Click on the “cross” leftwards from the image of the good;
         • return to the section of the goods. Click on “Continue buying”;
         • order the good (-s) selected by you. Click on “Place the purchase”.
      3. You need to register. Click on “Register”. When completing the registration form (mandatory field are marked with *), click “Continue”;
      4. Choose the type of delivery necessary for you. If you have chosen, click “Continue”;
      5. Choose the payment option. you have chosen, click “Continue”;
      6. Report and confirmation of your order. You see full information about your order: title(-s) of check(-s) of the good(-s), price without value added tax, tax separately, the fee for delivery if the good. The final amount of your order is specified in the column “Sum total”. You have the following options to perform the correction of the order:
      7. Congratulations! You have made your first order and have concurrently become the registered user of the INTERNET STORE. The letter confirming your registration and order is sent to the electronic mail address specified during the registration.
   2. Registered user
      1. you must authorise, in order to execute the order. Click “Authorise” in the right upper corner of the display;
      2. enter the electronic mail address, password and click “Join”;
      3. then follow the instructions in Sub-clause 2.3.1 points a, b, d, e and f;
      4. thanks for your purchase!
4. Conditions for storage of the concluded contract

   The SELLER shall not store the concluded contracts on the goods purchased in the INTERNET STORE.

5. Technical tools for detection and correction of information input errors before placing the order

   During all order execution stages the USER of the INTERNET STORE has the possibility to edit the entered data, by returning one or more steps back. The PURCHASER may correct any errors, found after the confirmation of the order, by contacting internet shop managers on the phone number +371 67070767 or by electronic mail shop@elkor.lv.

6. Contact details and requisites

   Address:	Brīvības gatve 201, Rīga, LV-1039
   Telephone:	+371 67070767
   Skype:	elkor.shop
   E-mail:	shop@elkor.lv
   Firm name:	SIA ETG
   Registered address:	Brīvības gatve 201, Rīga, LV-1039
   Actual address:	Brīvības gatve 201, Rīga, LV-1039
   Registration No.:	40103145298
   Registered on:	1994.gada 9.decembrī
   VAT number:	LV40103145298
   Account No. :	LV24PARX0006216010015
   Bank code:	PARXLV22
   Bank:	Citadele banka AS