RECEIVING GOODS AND DELIVERY:

  1. Types of delivery
  2. Receiving goods from the www.elkor.lv e-shop Customer Service Center
  3. Delivery of goods via ELKOR courier within Riga limits
  4. Delivery of goods via courier throughout Latvia
  5. Delivery of goods via courier abroad

ADDITIONAL INFORMATION


Types of delivery

Courier:

  • ELKOR courier
  • Omniva courier

Parcel Machines:

  • Omniva

Receiving goods from the www.elkor.lv e-shop Customer Service Center

Receiving goods:

  • if the goods are available and the operator confirmed the order;
  • at the Customer Service Center at Elkor Plaza, 2nd floor, Brīvības gatve 201 (PICKUP);
  • large goods* – from the warehouse at Brivibas gatve 201, after paying at the Customer Service Center. (PICKUP);
  • Omniva parcel machines;
  • courier;
  • alcoholic beverages cannot be delivered (such products can only be purchased at the Elkor Food&Wine store at Elkor Plaza, Brivibas gatve 201.)

Service fee:

  • pickup (free of charge);
  • Omniva parcel machines (free of charge);
  • courier – the cost is determined by the operator/salesperson (the cost is calculated depending on the delivery address and order weight).

www.elkor.lv e-shop’s working hours and office location.


Delivery of goods via ELKOR courier within Riga limits

Receiving goods:

  • if the order is available, after the operator has confirmed the order;

Service fee:

  • delivery and in-house (depending on the product weight) – EUR 10.00 – 15.00;
  • in case of private houses, the goods are carried in to the first floor only.

Delivery of goods via courier throughout Latvia

Receiving goods:

  • if the goods are available the courier will notify you of the delivery day and time of arrival;

Service fee:

  • delivery to the building’s entrance (without unloading the goods from the vehicle) – the cost is determined by the operator/salesperson (the cost is calculated depending on the delivery address and order weight).

Delivery of goods via courier abroad

Receiving goods:

  • if the goods are purchased at ELKOR or www.elkor.lv, overseas delivery can be made only after a 100% prepayment (Wire Transfer); in case of www.elkor.lv – it is possible to pay online using a payment card;
  • if the goods are available;
  • within 3 workdays (to Lithuania, Estonia);
  • delivery time to Russia and other countries depends on the region.

Service fee:

  • the cost is determined by the operator/salesperson (the cost is calculated depending on the delivery address and order weight).

Additional information

If you have any questions, you can contact our operators via phone: +371 67070767. An individual approach to every customer guaranteed.


Our contacts:

Receiver: «ETG» Ltd.
Business address: Brīvības gatve 201, Rīga, LV-1039
Registration number: 40103145298
VAT number: LV40103145298
IBAN: LV34HABA0551028718001
SWIFT code: HABALV22
Bank name: Swedbank AS

* Large goods: heavier than 85 kg or goods that has one of its dimensions exceeding 1.80 meters.

** If paid via Wire Transfer, the delivery will get processed once the funds are received.