Return and exchange of goods

Within 14 days from the date of receipt of the order, you can use the right to refuse or exchange goods purchased in the online store. If for some reason you are unable to return the product to us within the above terms, please contact us. In this case, any return or exchange of goods is at our discretion. Once your shipped item arrives at our warehouse, we will send you a replacement item or make a full refund for the returned item using your original payment method. The terms of the refund depends on the method of payment and return you make, but is no more than 14 (fourteen) working days from the moment the returned goods arrive at our warehouse.

Return or exchange of goods

  1. If you have placed an order in the online store as an authorized user:
  2. In your profile, go to the Order History> Complete Orders, section, find the order for which you want to exchange or return an item, in front of the desired item, click the Return button. After filling in all the required information, click the Submit request button. Or notify us by phone: +371 67070767, or by e-mail:[email protected] about the decision to refuse from the contract. After processing your request, our operator will contact you to agree on the terms of the return or replacement of goods. We try to process all requests within 1-3 business days from the date of receipt of the application.

  3. If you are not registered in the online store or cannot get into your account:
  4. Download the termination form, fill out and send by e-mail to:[email protected]. Or notify us by phone: +371 67070767, or by e-mail:[email protected] about the decision to refuse from the contract. After processing your request, our operator will contact you to agree on the terms of the return or replacement of goods. We try to process all requests within 1-3 business days from the date of receipt of the application.

Result of using the right of Termination

  1. Please take into account that at the time of receipt of the goods, SIA "ETG" has the right to record possible visual damage and the compliance with the set. If SIA "ETG" detects unsatisfactory visual look and / or set compliance of the goods at the time of receipt, you will be informed about this and receive a copy of the statement of identification and / or a notification.
  2. All parcels using courier services or parcels sent via parcel terminals must be packed in the original packaging provided by the manufacturer or in such packaging that will protect the goods during transportation.
  3. In case of sending unpackaged goods, the sender is responsible for any damage that may occur during the transfer (for example, scratches and stains).
  4. In the event that the sender has complied with the packaging requirements, the carrier is liable for possible damage that may arise during transportation and handling.
  5. In case of withdrawal from this agreement, we pay you the amount received from you for the product (s), incl. delivery charges (excluding the additional cost incurred if you have chosen a delivery method that is not our standard and cheapest one), without undue delays and in any case no later than 14 days from the moment we were informed about your withdrawal from this agreement.
  6. A refund is issued using the same payment method used in the initial order, unless you have specified it otherwise. In any case you are not a subject to any fees required for a refund.
  7. We may delay payment until we receive the goods or you provide confirmation that the goods have been sent back, whichever performs first.
  8. The goods must be returned from 10:00 - 21:00 to the SIA "ETG" store - ELKOR Plaza Customer Service center, 2nd floor, Brīvības gatvē 201, Rīgā, LV-1039 without undue delays and, in any caseno later than 14 days, starting from the day of notification of the termination of this agreement. Or send it to the address indicated in the form: Brīvības gatve 201, Riga, LV-1039, SIA "ETG", ELKOR Plaza store. Warehouse, by filling out the termination form, taking into account the requirements for filling it out. The deadline is considered met if the goods are sent before the expiration date of 14 days.
  9. Under the terms of the agreement, bulky goods and goods heavier than 10 kg, for troubleshooting, exchange or termination of the agreement, the seller or service provider delivers from the client at his own expense.
  10. You will have to cover the direct costs of returning the goods (the maximum payout if the goods cannot be sent back by mail may be approximately 30 EUR).
  11. You are only responsible for the reduction of the value of the goods, if the goods were used not to check the type of this product, its properties or action, but for other purposes. It is necessary to evaluate the product in the same way as it is allowed in a real-life shop.

The right to refuse within 14 days. Applies only to products purchased in the online store!

All personal information provided to SIA "ETG" will only be used to execute the procedure for the right to refuse the goods and yours, as a customer - identification, in accordance with the Regulation on the protection of personal data Nr. 2016/679 and the privacy policy of ELKOR.