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Frequently Asked Questions


What is an ELKOR Gift Certificate?

It is an electronic Gift Certificate, intended for payments for purchases and services in ELKOR store chain.

Where and how to buy ELKOR Gift Certificate?

You can buy the Gift Certificate in all ELKOR chain stores. You can transfer any sum into the Certificate within the range from EUR 10 till EUR 200 at customer’ s option.

Where to make purchases, paying for them with ELKOR Gift Certificate?

You can pay with ELKOR Gift Certificate at any ELKOR chain store, as well as in the Interior and Fashion Centre PODIUM, in Brīvības gatve 201.

Can the Gift Certificate be used for several purchases?

The Gift Certificate can be used for several purchases within the limits of the nominal value of the Certificate.

Is it possible to pay extra, if the purchase sum exceeds the sum in the Certificate?

If the sum of the purchase exceeds the sum in the Certificate, you can use the Gift Certificate jointly with other payment means – cash, payment card.

Does the Gift Certificate have the term of validity?

Term of validity of electronic Gift Certificate is 1 year, starting from the moment of acquisition of the Certificate. The date of acquisition of the Certificate is specified on the packaging.

Where can I check the balance and the term of validity of the Certificate?

You can check the balance and the term of validity of the Gift Certificate in the Section on Gift Certificate balance or at any ELKOR chain store.

What to do if the Gift Certificate is damaged?

In case of damage of the Certificate, you should visit any of ELKOR chain stores and complete the application for replacement of the Certificate. Fee for replacement of the Certificate comprises EUR 7.00. (tariffs)

Is it possible to extend the term of validity of the Gift Certificate?

Yes, if the term of validity of the Certificate is delayed for not more than 1 month. To extend the term of validity of the Card, you should address any of ELKOR chain stores and complete the application for extension of the Certificate. The term of validity of the Certificate is 1 month. Fee for extension of the term of validity of the Certificate is EUR 7.00. (tariffs)

Is it possible to exchange the Gift Certificate to cash?

It is not possible to exchange the Gift Certificate to cash.

Is it possible to renew a lost Gift Certificate?

In case of loss of the Gift Certificate, it is not renewed and the balance is not repaid.